AI (Artificial Intelligence)
AI stands for Artificial Intelligence. It refers to computer software that can perform tasks that normally require human thinking — like understanding language, answering questions, writing text, or recognising images. When business owners talk about AI today, they usually mean tools like ChatGPT, which can hold a conversation and help with tasks like writing emails or drafting social media posts.
Real-world example
A café owner uses ChatGPT to write their weekly specials post for Facebook in under two minutes, instead of spending 20 minutes on it themselves.
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