Chatbot
A chatbot is a piece of software that automatically answers customer questions on your website or social media. Older chatbots followed a fixed script. Modern AI chatbots can understand plain English and answer questions in a natural way. For small businesses, chatbots can handle common questions (opening hours, pricing, location) around the clock without you being available.
Real-world example
A hardware shop adds an AI chatbot to their website. It answers questions about stock availability and opening hours at 11pm, when the owner is not available.
Related terms
📖 Recommended Guide
AI for Customer Communication
Step-by-step guide for Irish business owners — plain English, no jargon.
Read the guide →Not sure where to start with AI?
Take the free 5-minute assessment and get a personalised plan for your business.
Take the free assessment →