Live Chat
Live chat is a tool that lets customers send messages to your business directly from your website and get a reply in real time. It can be handled by a human, an AI chatbot, or a combination of both. Live chat reduces phone call volume, captures leads outside business hours, and gives customers a fast way to get answers without picking up the phone.
Real-world example
A plumbing company adds a live chat widget to their site. Outside office hours, an AI bot answers common questions about pricing and availability and books call-backs for the owner to follow up.
Related guide
AI for Customer Communication
Step-by-step guide for Irish business owners — plain English, no jargon.
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