Operations
Workflow
A workflow is a sequence of steps that gets a task done — from start to finish. In business, a workflow might be: customer enquiry → send quote → customer approves → raise invoice → chase payment. Mapping out your workflows helps you spot where time is being wasted and where automation could help.
Real-world example
A cleaning company maps their booking workflow and realises they are manually sending confirmation emails. They automate this step, saving 30 minutes per day.
Related terms
Related guide
Automate Your Admin
Step-by-step guide for Irish business owners — plain English, no jargon.
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