Operations
Workflow
A workflow is a sequence of steps that gets a task done — from start to finish. In business, a workflow might be: customer enquiry → send quote → customer approves → raise invoice → chase payment. Mapping out your workflows helps you spot where time is being wasted and where automation could help.
Real-world example
A cleaning company maps their booking workflow and realises they are manually sending confirmation emails. They automate this step, saving 30 minutes per day.
Related terms
📖 Recommended Guide
Automate Your Admin
Step-by-step guide for Irish business owners — plain English, no jargon.
Read the guide →Not sure where to start with AI?
Take the free 5-minute assessment and get a personalised plan for your business.
Take the free assessment →