Knowledge Base
A knowledge base is a structured collection of information — FAQs, policies, product details, how-to guides — that an AI or chatbot uses to answer questions accurately. Think of it as the AI's reference library for your business. The better your knowledge base, the more useful and accurate your AI assistant will be. You typically build it by uploading documents or writing content specific to your business.
Real-world example
A Cork plumbing company builds a knowledge base with their service prices, call-out areas, and common fault guides so their website chatbot can answer customer queries around the clock.
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